Purpose

This short activity provides you with an easy ABC guide for structuring letters to customers which are clear and comprehensive.

Benefits

Good customer service and clarity of understanding.

Related Solutions

Audience

Anyone who wishes to improve the service they provide to customers by ensuring written communications are well-structured and easy to understand.

Learning method

The ABC method of structuring a letter.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)