Purpose

This interpersonal skills activity helps people to show an interest in every customer and establish a friendly advisory relationship when selling to them.

Benefits

Find out about the traffic light technique in how to read the silent signals, and how to develop an understanding of mirroring and pacing.

Related Solutions

Audience

Experienced customer contact employees.

Learning method

Reflective. Observing and conversing exercise and feedback.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)