PurposeThis internal customer care activity, which is carried out with your team, will help you to describe a service code for dealing with colleagues on the telephone. |
BenefitsThe way people portray themselves to their colleagues on the telephone can say a lot about their attitude as internal customers. Giving good customer care to colleagues wins respect, creates confidence and promotes positive working relationships. |
Related SolutionsImproving Customer Handling on the Telephone Overcoming the Difficulties of Managing a Virtual Organisation Presenting a Case on the Telephone |
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AudienceThis activity carried out within a team helps describe a service code for dealing with colleagues on the telephone. |
Learning methodPractical. Three telephone scenarios to enable the team to identify what constitutes good colleague care on the telephone. |
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