Purpose

This work-based activity helps to identify bottlenecks in service and to review current actions and behaviours for managing customer waiting time.

Benefits

Learn how to audit your own customer delays, determine ways to overcome them and the appropriate behaviours to adopt.

Experienced customer contact employees.

Practical. Audit of bottlenecks, times, and reasons.

1 week

pages

more then one

£5 Pounds Sterling
(inc. VAT)