Purpose

Sustaining service is as much to do with attending to the needs of staff as it to meeting customers' needs. This activity produces eight ways of meeting the ABCD of service.

Benefits

Happy staff leads to good service. Good service leads to happy customers. Happy customers lead to good results. Good results can lead to better staff packages and happy staff. Service success is thus a circular phenomenon.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. Identifying and attending to four factors which will help sustain and improve our service. Above average attention to staff, Beyond normal levels of friendliness, Communication, Duty free praise.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)