Purpose

This activity is designed to assist you in the objective setting process for contact handlers. Although - this example is in the context of appraisals, the STAR objective setting process can be used for all other types of objective setting needs.

Benefits

Making sure all goals are realistic and trackable ensures an easy way of managing individually people's performance and collectively the performance of the Centre.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. A series of scenarios are used to practice using the STAR technique of setting goals.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)