Purpose

This work-based activity on motivation provides a method for recording compliments and complaints, and rewarding a team's contribution to customer service success.

Benefits

Motivate your team by ensuring they know what they are doing well and their areas of weakness. It improves service markedly.

Related Solutions

Audience

Experienced customer contact employees.

Learning method

Practical. Framework and scoring mechanism.

Time to Complete

Monthly

Length

pages

Participants

Price

(inc. VAT)