Purpose

This activity helps you review your abilities at both

• planning and reviewing coaching assignments in your Contact Centre and

• conducting coaching assignments and meetings with your Contact Centre team members.

Benefits

Coaching is a primary tool in raising the performance contributions of each individual team member and therefore of the Centre. This invaluable activity will give you the tools with which to be an effective coach.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. Parts 1 and 2 are a diagnostic of your existing coaching skills. Part 3 provides you with a checklist to use in planning your coaching opportunities. Part 4 provides you a means of auditing your coaching performance.

Time to Complete

75 minutes

Length

pages

Participants

Price

(inc. VAT)