Purpose

This activity will help you to develop:

• a framework for receiving structured feedback from your Contact Centre team

• a framework for briefing your Contact Centre team.

Benefits

In an environment where communication needs to be structured if it is to take place, it is vital that as a manger you consider different ways of structuring it positively.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. Findings from a 1999 Industrial Society Survey on the management of Call / Contact Centres provides the backcloth for the consideration of different ways of providing feedback in a Call Centre environment.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)