Purpose

This activity introduces you to a model for correcting and sustaining performance improvement. It can be used to correct sub-standard performance or to further develop the skills of effective staff in your Contact Centre team.

Benefits

This useful management technique can be used to improve the performance of individual team members and where necessary to correct the performance of those who are not meeting standards.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. Developing a framework using a seven step approach to correcting / improving performance.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)