Purpose and benefits

This task can often be viewed as the hardest part of management. This practical activity will provide you with a well proven method for developing and using a disciplinary procedure.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. A three part activity providing a framework for handling a disciplinary interview and the means of developing and using a professional disciplinary procedure.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)