Purpose

This activity will help you plan successfully for implementing a communications technology change in a Contact Centre environment.

Benefits

Most Call Centres are facing up to handling more than just telephony as a prime means of communicating with their customers and suppliers. This activity will help you manage the switch to becoming a multi-media Centre.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. A two part activity helping to map the factors involved in a communications change initiative.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)