Purpose

This call centre module is an individual inventory which helps you assess the current level of job satisfaction within your team. Importantly it will also help them understand the factors that contribute to their motivation and job satisfaction.

Benefits

Keeping your finger on the pulse of how well motivated each member of your team is valuable data for building healthy teams.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. A multiple choice questionnaire and associated scoring mechanism.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)