Purpose and benefits

Receiving feedback is not always as easy as giving it. Sometimes feedback is coming from people who don’t know how to give it effectively and who focus on personality traits (‘Why are you so slow?’) rather than behaviours (‘I noticed that you’ve missed the last two deadlines we agreed on’). It’s tempting to take negative feedback as personal criticism, triggering our defence mechanisms. Productive feedback, though, is based on direct observation, and concentrates on things that we can change if we choose to. It is usually given in a positive way, so that the recipient doesn’t go away feeling damaged and depressed by the experience.

Related Solutions

Method

Management checklist, answers to FAQs, common traps, and suggested action plans.

Time to Complete

20 mins

Length

5 Pages

Participants

1

Price

£2 Pounds Sterling
(inc. VAT)