
PurposeProblem-solving is a key activity of management, as well as many other jobs. Without problem-solving capabilities, no organisation could exist for very long. Native intelligence, common sense, and education help us solve problems in our individual lives, and those same elements can also help us with organisational problems. However, if you are attempting to reorganise the business or implement a total quality management programme, you need a systematic approach to problem-solving, a process that allows people at all levels to contribute to finding solutions. This actionlist looks at a variety of issues, techniques, and resources to help you find your own best approach. |
BenefitsThis action list provides instant and helpful guidelines. |
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AudienceFor managers at all levels. |
Learning methodManagement checklist, answers to FAQs, common traps, and suggested action plans. |
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