PurposeA discrete training activity, this is also one of eighteen short customer and colleague care training sessions. Together they offer a pick and mix approach to the development of quality service in a head office, call centre or administrative function. |
BenefitsOffers a flexible means of training in customer service .They provide practical support, techniques and best practice - all in 20 minute bite size chunks. |
Related SolutionsBe an Invaluable Team Member 2.5.2 Be Clear about Others’ Expectations of You 2.1.2 Build Rapport on the Telephone 2.2.3 Capture Customer Feedback 2.1.4 Choose and Use Assertive Behaviour 2.4.1 Develop a Professional Telephone Manner 2.2.2 Develop a Team Working Charter 2.5.3 Handle Difficult Telephone Calls 2.2.1 Help Customers with Language Difficulties 2.4.2 How to Plan a Short Report 2.3.2 How to Write an Apologetic Letter 2.3.4 Skills to Manage Challenging Complaints 2.4.4 |
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AudienceTrainers, and in-house trainers of head office, call centre and administrative staff at supervisor and team leader levels. |
Learning methodActive, equally appropriate for online study, and face to face coaching or training. Aligns with NVQ Levels 2 and 3 in customer service. |
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