Purpose

A discrete activity, this is also one of nineteen customer and colleague care topics for staff at junior and first levels. Together they offer a pick and mix training approach to the delivery of quality service in a head office, call centre or administrative function.

Benefits

Offers a flexible means of training primarily non customer-facing staff in the delivery of high quality service. They provide practical support, techniques and best practice - all in 20 minute bite size chunks.

Related Solutions

Audience

Trainers, head office, call centre and administrative staff at junior and first levels.

Learning method

Active. Individual coaching, training small groups and self-study. Aligned to NVQ Level 2 in customer service.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)