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Purpose and benefits

It’s widely recognised that the majority of information about human behaviour is conveyed through non-verbal signals. Being able to understand and use this powerful but subtle form of communication will help you shape the kinds of relationships you have with people, and this in turn will enable you to steer your way through delicate, political situations and deal with difficult people.

Non-verbal communication involves many different ‘channels’ that convey meaning beyond what’s being said. These include gestures, body movements, facial expressions, and even vocal tone and pitch. It’s not an exact science, although we sometimes make judgments as if it were.