Purpose

This module introduces you to the subject of conflict within negotiations.

By the end of this activity you will be able to:

• Appreciate the meaning and nature of ‘conflict’ within negotiations

• Understand the principle causes of conflict

• Learn how to handle conflict when it arises

Benefits

Dealing with conflict professionally can not only eradicate the problem but also lead to greater respect and trust with the result that the negotiation can be brought to a conclusion quicker.

Related Solutions

Audience

For all those who have a sales role or who as part of their job need to negotiate with others.

Learning method

Practical. Two part activity with six rules for handling conflict in negotiations.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)