The audit and diagnostic solutions are published by Echelon Learning—one of the United Kingdom's leading designers of attractive and practical learning material.

All of the solutions are designed by training consultants and/or open learning specialists, and are proven to work before being published on this site.

The solutions are bite-sized, self-contained chunks of learning for self-developers and/or trainers. They include:

The material is presented in A4 format for ease of printing and copying. Solutions can be downloaded and read by individuals for self-development, or copied and used in teaching or training sessions by corporate trainers or business school lecturers.

You can search for the solution of your choice by clicking on a topic from the list on the left hand side of this page. A preview of each solution is available so that you know exactly what you are getting before you decide to download your selection.

Free Sample Diagnostic Solutions

Effective Interview Technique: a Self-assessment Questionnaire

Diagnostic Solutions

Analysis & Evaluation

Call Centre Management

Career Planning

Colleague Care

Communication Skills

Competencies (personal)

Culture (corporate/national)

Customer Service Expert

Customer Service Leader

Customers with Specific Needs

Emotional Intelligence

Goal Setting

Interpersonal Skills

Interviewing Skills

Knowledge Management

Leadership Skills

Learning & Development

Motivation

Performance Development

Personal Values

Problem Solving

Project Management

Role Development

Selling Skills

Team Building

Telephone Skills

Time Management

Virtual Teams