Purpose

This communication skills activity helps participants recognise the importance of handling calls professionally. It's fundamental to good telephone skills.

Benefits

When we answer a phone call we are acting as a representatives of the company for whom we work. This activity provides guidelines for answering, handling and closing a call. As well as tips for taking messages, handling objections, handling delays and transfers etc.

Related Solutions

Audience

Trainers / Participants who communicate electronically

Learning method

Active. Three role plays.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)