Purpose

This communication skills activity helps participants understand the importance of preparation and planning when making telephone calls.

Benefits

Learn the best time to make a call requesting action, requiring planning or needing reflection. Learn the sort of language best used to getting a decision in your favour.

Related Solutions

Audience

Trainers / Participants who communicate electronically

Learning method

Active. Team based activity building a preparation and planning checklist.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)