Purpose

This communication skills activity helps participants understand how to pitch their communications when writing letters which contain predominantly bad news.

Benefits

Is it best to be up front with bad news, to sandwich bad news with better news? Learn how to CARE for communicants when writing bad news letters.

Related Solutions

Audience

Trainers and learners who communicate electronically.

Learning method

Active. Team based activity.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)