Purpose

To help participants balance the needs of the customer with the values and requirements of their organisation.

Benefits

Provides a valuable forum for participants to discuss and formulate 'best practice' approaches for their own organisation about how to meet the needs of customers and their organisation. Especially relevant for sessions relating to customer care, induction, assertiveness and problem solving skills.

Related Solutions

Audience

All employees dealing with customers face-to-face or on the telephone

Learning method

Active. Individuals complete an Activity Sheet that asks them to respond to a series of scenarios. Participants then discuss their responses in small groups to reach a consensus on the most appropriate approach to take for their organisation.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)