Purpose

A communication skills activity which helps participants practice the skills of conveying and managing information clearly.

Benefits

An entertaining and absorbing activity that powerfully demonstrates the work and skills required to convey information to customers and colleagues in an accurate and easily understood way. Especially relevant for sessions relating to customer care, colleague care, telephone, selling, communication and presentation skills.

Related Solutions

Audience

All employees dealing with customers face-to-face or on the telephone

Learning method

Active. Using closed and then open methods of communication participants complete an activity that explores the problems and advantages of methods of communication.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)