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Purpose

Session vitaliser to help participants practice their skills of listening and concentration.

Benefits

A relaxing and revealing activity that focuses participants' attention on the difficulties of concentrated listening. Especially relevant for sessions relating to customer and colleague care.

Audience

All levels

Learning method

Active. An individual activity which asks each member of the group to concentrate on what they can hear in a silent room. It also uses a checklist to enable participants to assess their listening skills.