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Purpose

Session vitaliser to help participants identify and recognise good customer care behaviours.

Benefits

A thought provoking and mentally teasing activity that helps participants think about what makes good customer care behaviours. Especially relevant for sessions relating to customer care.

Audience

All levels

Learning method

Active. An activity completed in pairs requiring each pair to unscramble a series of nonsense words to make real words that describe or relate to a positive customer care behaviour.