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Icebreaker - Service Summary Activity by 
            Patricia Tallack

Purpose

Session summariser to help participants summarise what they have learned from a course on customer service or colleague care.

Benefits

An effective, entertaining and unique way to get participants to summarise what they will take away from the course. Their results can be turned into motivational posters in their work place. Especially relevant for sessions relating to customer care, colleague care and team working.

Audience

All levels

Learning method

Active. An activity for teams of 4 to 6 in which they complete a statement maze to describe the key points they will take away from the course.

Time to Complete

15

Length

2 pages

Participants

more then one

Price

£5 Pounds Sterling
(inc. VAT)

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