PurposeThis activity helps people describe what good customer service on the telephone is in their organisation. |
BenefitsTelephone communications have become an increasingly important method of generating and retaining business. This thought provocative exercise enables participants to determine what rates as good examples of telephone service in their business. |
Related SolutionsAre You Up to Speed on the Telephone? Developing a Positive Service Attitude How to Optimise Your Verbal Presentation (4) Improving Customer Handling on the Telephone Presenting a Case on the Telephone |
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AudienceTrainers and those who interact with customers on the telephone. |
Learning methodActive. Developing an advertising poster. |
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