Purpose

This activity helps improve people's knowledge of the capabilities of their telephone system. It's a first priority in developing telephone skills.

Benefits

Modern day telephone systems make business calls simpler and more effective if the facilities are understood and used.

Related Solutions

Audience

Trainers and those in contact with customers over the telephone.

Learning method

Practical. A check and development of user's knowledge of what facilities your service has and how to use them.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)