Purpose

This activity provides people with a useful framework for planning and making calls to customers. It's the foundation stone for good telephone skills.

Benefits

A recent McGraw-Hill survey showed that 67% of customers who defect do so because no-one has stayed in contact with them. Learn how to reduce this percentage!

Related Solutions

Audience

Trainers and those in contact with customers over the telephone.

Learning method

Practical. Developing a 4 stage framework for planning and making calls.

Time to Complete

up to 25 minutes

Length

pages

Participants

Price

(inc. VAT)