Purpose

This is one of eleven activities which will help new entrants to a company gain a rapid understanding of their job and their role within the organization.

This activity will ensure you are aware of the capabilities of your telephone system, and know how to meet company expectations in the quality of your telephone communication.

Benefits

A new employee becomes the public face of an organisation as soon as they pick up an outside call. This valuable activity will help them operate their system efficiently and adopt an appropriate behaviour.

Related Solutions

Audience

HR, Training or Line Managers wishing to fast track a new employee into their job and the organisation.

Learning method

Practical. Self-help checklist and practice with mentor support.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)