Purpose

This activity enables participants to rate how the organisation is doing in striving to achieve legendary customer service. It provides recognition of success and goals to achieve.

Benefits

You become a service legend if other organisations start to benchmark their service provision against yours. Service legends receive loyalty of roughly six times that of normal service deliverers according to research carried out by Xerox. Here's a real means of determining how close you are to becoming a service legend and of pinpointing the areas which will need improvement.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. Ten paired statements on the characteristics of service delivery are provided to participants who are asked to rate their organisation against each to provide a profile of current service delivery.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)