Purpose

In this activity participants are introduced to the idea of a branded customer experience. They learn ways of delivering consistent behaviour and customer service.

Benefits

Discovering how successful companies deliver branded service creates a sound base for developing your own organisation's branded service experience.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Active. Exercise in identifying key customers, their expectations and the ways these differ from the main customer body, and developing means of meeting these key customer needs.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)