Purpose

This activity provides managers and supervisors with the opportunity to suggest new ideas and review examples of ABCD customer service - Above & Beyond the Call of Duty

Benefits

Sustaining service is as much to do with attending to the needs of staff as it to meeting customers' needs. This activity produces eight ways of meeting the ABCD of service.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Active. Identifying and attending to four factors which will help sustain and improve our service. Above average attention to staff, Beyond normal levels of friendliness, Communication, Duty free praise.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)