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Purpose

This activity provides you with a framework for improving and sustaining customer service standards through Superior Service Groups.

Benefits

No-one is the fount of all good ideas and it may be the ideas you are looking for in sustaining service are already in existence in other parts of your organisation or in the service delivery of the competition. Here's a quick way to make sure you are capturing ideas that are already being proven.

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. Cross auditing service in other departments, other divisions, other branches can lead to the adoption of best practice. This activity provides an audit framework and implementation plan. Use it in conjunction with the activity called Walk in Other Peoples' Worlds for an additional external perspective.