Home / FAQs / Contact Us / Learning Log / Shopping Basket

Purpose

This visual activity enables participants to consider and map the actions needed to sustain and improve the customer service they provide,

Benefits

Most of us are aware of service issues but lack the time or authority to tackle them. This activity plots these issues on a map to determine their collective significance, and maps the agreed implementation steps to resolve the key issues..

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. A four step diagnostic process describing the issue, providing an outline of the symptoms, determining the ideal solution, and developing an implementation plan of practical steps which will resolve the issue.