Purpose

This 'silent brainstorming' activity provides a rich seam of new customer service ideas.

Benefits

Brainstorming is a well proven method of provoking out of the box suggestions but only one idea can be developed at a time. Here is a proven method of harnessing the brain power of all the participants throughout the activity. Ideas are debated at feedback stage.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Active. Activity which sparks ideas off other written ideas to collect together a factory of suggested service improvements. Framework and warm up ideas provided.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)