Purpose

This activity introduces participants to a simple coaching process to help them sustain customer service standards in their departments.

Benefits

A quick means of using day to day work as a learning experience, changing the way people perform in their jobs and motivating them to continue delivering that change in performance.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. A service campaign can create an immediate buzz but the difficult part is in sustaining that effort. This activity provides a simple to use work-based coaching framework for sustaining service improvement.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)