Purpose

A practical activity which takes participants through a simple process for describing key customer service improvements.

Benefits

Clear service goals map the future of service improvements by describing a specific destination. This activity links to the One Page Service Performance Review System and can be used in tandem to describe and set key targets for review.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. Split into three parts - diagnosing the need, prescribing the solution, and describing the change - this activity provides a clear and simple means of setting service goals.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)