Purpose

A practical activity which helps managers and teamleaders move their team from defining customer service goals to planning action.

Benefits

A vision defines the journey. Goals describe the destination, but actions are the map for progressing to each destination and completing the journey successfully.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. Taking the bright ideas and making them happen calls for detailed planning. This activity provides a framework to enable plans to be detailed for implementation.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)