Purpose

This customer service activity helps participants have a full understanding of the meaning of the term disability, and how this influences thoughts and actions in dealing with disabled customers.

Benefits

The disadvantages experienced by someone with a disability is caused as much by physical and attitudinal barriers as by their condition or impairment. Recognising this is the foundation for good service to those customers with specific needs.

Related Solutions

Audience

For those employees who have face to face, written or telephonic contact with disabled customers

Learning method

Practical. An exercise which clarifies misconceptions and provides a common understanding. US and UK statistics are used to highlight the importance of this customer sector.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)