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Purpose

This customer service activity provides a means of involving employees in identifying through audit how facilities and services could be made more accessible for customers with specific needs.

Benefits

The organisation will benefit from ensuring services and facilities are customer friendly.

Audience

For those employees who have face to face contact with disabled customers.

Learning method

Practical. A simple audit process and questionnaire for those wishing to review the appropriateness of their current facilities and services for this customer sector.