Purpose

This customer service activity improves people's awareness of the difficulties experienced by customers with a sight disability buying your goods/services and provides the means of developing the skills to improve personal service to these customers.

Benefits

Over 8 million people in the US and over 1 million in the UK are visually impaired. These people constitute an important market and will welcome a tailored service by becoming loyal customers.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. How do you attract attention, how should you offer to help, how should you give directions, how do you indicate single file, how do you handle a guide dog? All outcomes of this helpful activity.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)