Purpose

This customer service activity helps people assist customers who have physical difficulties.

Benefits

By saying someone is wheelchair bound are you likely to please or displease a customer with a physical disability ? How do you handle someone on crutches who wishes to pay for their purchases ? This enlightening activity will get participants thinking about the way to best serve this customer group.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. A face to face and letter writing activity which demonstrates how to attract customers with physical disabilities and how to treat them to retain their loyalty.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)