Purpose

This customer service activity helps people to consider the practicalities involved in planning a social or business event attended by customers with a disability.

Benefits

Advance planning and constant observation helps ensure good customer care.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. Team based case studies around what you will need to consider before an event and what will need to be done on the day.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)