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Purpose

An activity which puts people in the customer's shoes and helps them compare the levels of customer service in their organisation with those of other service organisations.

Benefits

Broaden service awareness, build on what you do well, keep abreast with the competition, learn from new ideas. Service is organic and this is an activity which helps to sustain it successfully.

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. An activity which involves you as a customer visiting another branch of your organisation, a competitor or another service provider to test out your service provision including service for customers with specific needs.