Purpose

This customer service activity is designed to encourage people to use their own experience in identifying opportunities at work to exceed the expectations of customers with a disability and leave them feeling good.

Benefits

Encourages staff to become more proactive in seeing opportunities to provide superior service and harvest ideas for best practice.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. Participants in two teams develop their own Scrapbook describing examples of when they have surprised and delighted customers with disabilities and other specific needs. Examples of extraordinary service are provided to spark ideas.

Time to Complete

on going

Length

pages

Participants

Price

(inc. VAT)