Purpose

This customer service activity helps people to observe customer behaviour and listen carefully for concerns in order to meet specific needs.

Benefits

Customers with specific needs demand greater attention and closer observation to ensure the service they are receiving is in line with their needs.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. Individual story based activity which identifies that it is normally a series of small events rather than a cataclysmic failing which create customer dissatisfaction.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)