Purpose

A comprehensive audit which profiles the commitment of an organisation to serving its customers objectively and analytically.

Benefits

Check out the service vision, the feedback mechanisms, the service standards, the level of empowerment, the processes and systems, and the methods of reward and recognition currently employed within the organisation. It provides an analytical tool with which to confirm or refute the statement 'we're committed to customer service'. Authored by Jon Warner, celebrated international business consultant.

Related Solutions

Audience

Managers and Trainers wishing to review the levels of commitment to quality customer service currently being displayed by an organisation.

Learning method

Practical. 48 statements about commitment to service, analysed from an individual and organisational perspective. Scoring mechanism and customer profile grid with clear method of interpreting results and with feedback on how to put the outcomes into actions.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)